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Privacy Policy

Effective Date: January 1, 2025

1. Introduction

LudovicoBooths ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our services, visit our website, or interact with us.

By booking our services or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:
  • Full name
  • Email address
  • Phone number
  • Billing address
  • Event details
  • Payment information
  • Communications and inquiries

Event Photos and Media

As part of our photo booth services, we collect and store:
  • Photographs
  • GIFs
  • Boomerangs
  • Videos
  • Digital photo gallery content
  • User-entered sharing information (email addresses or phone numbers for photo delivery)

Website Information

When you visit our website, we may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of visits

3. How We Use Your Information

We use collected information to:
  • Provide and manage our services
  • Process bookings and payments
  • Communicate regarding your event
  • Deliver photos and digital galleries
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations

4. Photo and Media Usage

Unless the Client opts out in writing before the event, LudovicoBooths may use event photos, videos, and related media for:
  • Website galleries
  • Social media content
  • Marketing materials
  • Promotional advertisements
  • Portfolio displays

Clients may request exclusion from marketing use by contacting us before their event date.

5. Sharing of Information

We do not sell personal information.

We may share information with:

  • Payment processors
  • Cloud storage providers
  • Website hosting providers
  • Email delivery services
  • Professional advisors
  • Government authorities when required by law

Third-party service providers may only access information necessary to perform services on our behalf.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill contractual obligations
  • Provide customer support
  • Maintain business records
  • Comply with legal requirements

Event photos and digital galleries may be retained for backup, archival, and customer service purposes unless deletion is requested.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember user preferences
  • Enhance user experience

Users may adjust browser settings to disable cookies, although some website features may not function properly.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of personal information
  • Withdraw consent where consent is relied upon
  • Request information regarding how your data is used

Requests may be submitted using the contact information below.

10. Children's Privacy

Our services are intended for general audiences and event participants of all ages. We do not knowingly collect personal information directly from children without appropriate consent where required by law.

Parents or guardians who believe a child has provided personal information may contact us for assistance.

11. Third-Party Links

Our website or digital galleries may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites.

Users should review the privacy policies of any third-party websites they visit.

12. International Data Transfers

Information may be stored or processed by third-party providers located outside your province, territory, or country. By using our services, you consent to such transfers where permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

15. Compliance with Canadian Privacy Laws

LudovicoBooths strives to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.